Price Matching
At Smoked BBQ Co., our passion is delivering the best BBQ experience possible, every single day.
We’re dedicated to providing you with more than just great products — we’re here to offer an Epic Service & Experience. From start to finish, we go the extra mile to ensure you have an
unforgettable shopping experience at every step of your BBQ journey.
What You Can Expect from Our Epic Price Promise:
At Smoked BBQ Co., we believe in more than just great deals—we’re here to offer
unmatched value every step of the way.
Here’s how we deliver on that promise:
- Price Matching: If you find a cheaper price advertised by an Australian Retailer, we are more than happy to price match an identical product we sell
- Unrivalled in-depth expert knowledge and advice 24/7
- Ongoing tailored help and support throughout your BBQ journey
- Time, care and respect taken to ensure we find the right product to suit you
- Diverse product range of specialist brands
- Fast delivery Australia wide
At Smoked BBQ Co. we want to ensure you’re getting the best deal possible. If you find a product we carry at a lower price elsewhere, we’ll enthusiastically do our very best to match it. This applies to both online (phone orders) and in-store purchases. The following FAQs constitute our T&Cs.
It’s simple! Just note the advertised price and the retailer where you found it, then get in touch with our friendly customer service team. We’ll confirm the price match with you either over the phone or via live chat. We’re available Mon-Fri 9am-5pm & Sat-Sun 9am-3pm at the following number: (07) 5572 7790 or online Mon-Fri 9am-8pm & Sat-Sun 9am-6pm.
We offer price matching for products purchased in-store or via phone orders. To qualify for a price match, the product must be identical to the one sold by the competitor, including the warranty, and it must be available for immediate purchase at their store.
Please note, if you’re comparing online prices, shipping or handling fees will be factored into the price match. Additionally, the competitor’s price must be verified by Smoked BBQ Co. staff before the price match can be processed.
Smoked BBQ Co reserves the right to accept or reject any price match request at our discretion.
Yes, some. The following conditions and products are excluded from our price match policy:
- Non-identical products (including non-identical warranties)
- Package deals or bundled promotions
- Bonus offers or promotional bundles
- Demo, used, or refurbished products
- Cashback, coupon, or promotional discounts
- Resellers and third-party sellers
- Customer special orders
- Contract pricing or negotiated rates
- Competitor clearance items or products with limited or restricted quantities
- Products from online auction sites (e.g., eBay)
- Advertising errors or misprints
Other FAQs Coming Soon!
FAQs are currently being updated. Please check back soon or get in touch.